Refund policy
At BornBasket.com, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective
- You received the wrong item
- The item is unused, unopened, and in its original packaging
To initiate a return, please contact us at:
Email: support@bornbasket.com
Please include:
- Your order number
- Reason for return
- Photos of the product (if damaged or incorrect)
Our support team will review your request and provide return instructions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened baby hygiene products
- Used feeding products
- Baby care consumables
- Personalized/customized products
- Clearance or sale items
Return Conditions
Returned items must:
- Be unused and in original condition
- Include original packaging and tags
- Be returned after approval from our support team
Returns sent without prior approval may not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5–10 business days
Partial Refunds
Partial refunds may be granted in cases where:
- Products show signs of use
- Packaging is damaged
- Parts or accessories are missing
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider or bank
- Processing delays may occur depending on your financial institution
If you still need assistance, contact us at:
support@bornbasket.com
Exchange Policy
We replace items only if they are defective, damaged, or incorrect.
Shipping Costs for Returns
- Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.
- Original shipping charges are non-refundable unless the error was caused by us.
Contact Us
For any return or refund inquiries:
BornBasket.com
Email: support@bornbasket.com